Unanswered and busy
Your team answers first; the assistant takes what they cannot. Our recommended setup.
How it works
Your number stays the same.
Sophie answers the calls.
The calls you cannot take reach the assistant via forwarding. You decide which calls go; we do the setup.
Three steps
From Call
to Summary
01
A customer calls your number
Your usual number. No porting, no new number to announce.
02
Cannot pick up? It forwards
If nobody answers, the line is busy or it is out of hours, the call goes to the number allocated to you.
03
Sophie answers
Answers the question, takes the request. The summary lands in your panel and your team is alerted.
When it steps in
You
Choose
Out of hours
Evenings, weekends and bank holidays: every call goes to the assistant.
Always
When nobody can take calls, the assistant handles all of them.
As a new number
You can also publish the number allocated to you directly as an info line.
Setup
Live in
Five Steps
Around 4–6 weeks after signing. We need your knowledge file, who receives alerts and someone to join the test calls.
01
Discovery
Your business, call volume, your number and which calls go to the assistant.
02
Knowledge file
Services, prices, hours, frequent questions. The greeting is written together.
03
Number
A number is arranged for your business; we agree who receives alerts.
04
Testing
Test calls across scenarios; your team calls too.
05
Go live
We switch forwarding on together and watch the first days with you.
After the call
No Request
Left Hanging
Summary in your panel
Every call's summary, transcript and, if enabled, recording appear in your own panel instantly.
Alerts to your team
Urgent requests and anything needing a person trigger an instant SMS to your team.
SMS to the caller
Address and information SMS; appointment confirmations and reminders.
Callbacks
People who asked are called back at the times you set.
Every package handles up to 10 calls at once. In the recommended setup your team answers first, so only unanswered calls reach the assistant.
Questions
Numbers and
Forwarding
Do I have to port my number?
No. Your number stays with your provider; we switch forwarding on together at setup.
Is forwarding charged?
It depends on your provider and tariff and is not part of the package. We clarify it for your line in the setup call.
Does it work with landlines and PBX systems?
Yes. The method depends on your line; we set it up with you. If forwarding is not possible you can publish the number allocated to you directly.
How long does setup take?
Around 4–6 weeks after signing.
The Right Setup
for Your Line
Tell us your provider and line type; we map out the forwarding setup and plan in a short call.
or email hello@ringwise-app.com