Our AI receptionist Sophie answers calls to your business, responds to questions, takes appointment requests and calls your customers back when needed.
Calls reach the Ringwise line from your existing number via call forwarding. Sophie greets callers, answers with your business information and passes requests to your team. The inbound flow is configured for your business during setup and tested together with you.
Answers incoming calls and responds with your business information. Opening hours, address, prices and frequent questions are prepared with you during setup.
For topics the assistant shouldn't handle, it takes the caller's name, number and request and alerts your team by SMS right away. Live transfer depends on the carrier and is tested during setup.
Takes the appointment request (name, date and time, note) and passes it to your team right away. The Google Calendar connection is configured during setup.
Logs fault reports, complaints and information requests. The call summary appears in your panel and your team is notified instantly.
Conversations happen by phone; information and follow-up messages can be sent by SMS when the caller's number is shown.
Answers calls after hours, at weekends and on bank holidays. Every package handles up to 10 calls at once.
Sophie answers incoming calls, responds with your business information and notes requests. 24/7 including after hours; every call is summarised for you.
Takes the appointment request (name, date and time, note) and passes it to your team right away. The Google Calendar connection, SMS confirmation and reminders are configured during setup.
Calls back people who asked for a callback during the call, at the times you set. Callbacks are made from the number allocated to your business; results and summaries are sent to you.
Every call's summary, transcript and (if enabled) recording appear in your own web panel; this is included in every package. Your team is alerted instantly by SMS about important requests.
Calls the contacts on your list, gives information and takes appointment requests. Marketing calls are made only to contacts you may lawfully call.
We don't offer ready-made CRM/ERP integrations. If call results need to reach your own system, we configure a custom webhook or API integration during setup.
We regularly improve the script by reviewing call recordings. We spot questions that were left unanswered and phrases that were misunderstood, then update the assistant's information and conversation flow.
Request a demo| Criteria | Traditional call handling | Ringwise |
|---|---|---|
| Working hours | Office hours (e.g. 9 to 5) | 24/7, including after hours |
| Peak periods | Hiring and training extra staff | Up to 10 calls at once |
| Pricing | Salaries, NI and shift planning | Monthly package + extra minutes |
| Performance improvement | Manual training | Regular improvement based on call recordings |
Between 12 and 24 March 2026, 576 outbound calls were made to 423 businesses on behalf of an alarm company in Türkiye; 251 resulted in a conversation.
The pilot and our team: About usAnswers questions about rents, room types, availability and viewing times during the booking season; takes viewing and booking requests and passes them to your team. Payments and special cases stay with your team.
Details for student accommodationHandles questions about opening hours and address and takes appointment requests for your team. Medical questions, results and treatment always stay with your staff.
Answers first questions about a listing with the information you provide and takes viewing requests. Negotiation and contracts stay with your agent.
Answers questions about opening hours, address and menu; takes reservation requests (party size, date and time) and passes them to your team. Private events stay with your team.
Handles service and MOT appointment requests and questions about opening hours, and notes who wants a callback. Quotes and diagnosis stay with your mechanic.
Handles site survey requests and first product questions, logs fault reports and notifies your team instantly. Alarm events and emergencies always stay with your monitoring centre. Our March 2026 pilot ran in this sector with outbound calls.
Your business is the data controller and Apeka Group Limited (Ringwise) is the data processor. We sign a data processing agreement.
Audio recording can be switched off, keeping only the transcript and summary. The retention period is set in the contract; records in our database are deleted automatically when it ends, while copies held by sub-processors follow their own retention periods.
Transcripts, summaries and caller details are stored in the EU (Frankfurt). If audio recording is on, the audio file is stored by default in the call platform's US storage.
Live audio is processed in real time by US-based sub-processors for speech recognition, the language model and speech synthesis. Transfer safeguards are set out in the data processing agreement.
You send us the list of people or businesses to call as an Excel file. Name, phone number and, if needed, sector are enough. Marketing calls are made only to contacts you may lawfully call.
Sophie makes the calls at the times you set; she gives information, answers questions and takes appointment requests in natural English.
Each call's summary, transcript and recording appear in your panel; your team is notified instantly when an appointment request comes in.
We regularly improve the script by reviewing call recordings; what works stays, what causes problems gets fixed.
Yes. Your number doesn't change and stays with your provider. Call forwarding is set up at your provider: calls reach the Ringwise line always, when the line is busy, when unanswered, when the phone is unreachable or out of hours. You decide when the assistant steps in. Forwarded calls may be charged under your tariff; we set it up together.
Every package handles up to 10 calls at once, and this is written in the contract. When all lines are busy, a new call cannot reach the assistant. Packages are listed on the pricing page.
Yes, in the Standard and Peak Season packages. During the call Sophie takes the appointment request (name, date and time, note) and passes it to your team right away; the caller can be sent an SMS. The Google Calendar connection is configured during setup.
Not today. Information and follow-up messages are sent by SMS. WhatsApp can only be added as an optional, separately priced module that requires Meta approval.
During the call, audio is processed in real time by US-based sub-processors for speech-to-text, response generation and voice synthesis. Transcripts, summaries and caller details are kept in a database hosted in the EU (Frankfurt). If audio recording is on, the audio file is stored by default in the call platform's US storage; recording can be switched off. The retention period is set in the contract. Your business is the data controller and Apeka Group Limited (Ringwise) is the data processor; we sign a data processing agreement that covers sub-processors and transfer safeguards. Details are on the data protection and security page.
Yes, in the Standard and Peak Season packages. The assistant calls back people who asked for a callback during the call, at the times you set; results and summaries are sent to you. Callbacks are made from the number allocated to your business. Our outbound calling setup was used live in the March 2026 pilot. Marketing calls are made only to contacts you may lawfully call.
Leave your details and we'll get back to you to discuss the right setup and package for your business.
or email hello@ringwise-app.com