Frequently asked questions

A managed service that answers your business calls 24/7 with Sophie, an English-speaking AI receptionist. We do the setup, the script and the upkeep; you provide the information. Details: product page.

Yes. Every call opens with a short notice that the caller is speaking to an AI assistant and how the call is processed.

Sophie speaks English and is configured and tested with you at setup. For Türkiye we offer Aslı in Turkish.

It does not guess. It takes the caller's name, number and question, says your team will get back to them and passes the request on immediately.

We do. When prices, availability or hours change you tell us and we update the script. Peak Season includes weekly updates.

No ready-made integration. Call results can be sent to your own system via webhook or API at setup; everything also appears in your own panel.

Yes. Your number stays with your provider; it works via call forwarding, and you decide when the assistant steps in. How it works.

It depends on your provider and tariff and is not part of the package; we clarify it for your line in the setup call. If you publish the number allocated to you directly, no forwarding charges apply.

Around 4–6 weeks after signing. We need answers to your frequent questions, prices and hours, and someone to join the test calls.

The moment you switch forwarding off, calls ring only on your phone. Termination terms are in the contract; Starter and Standard prices are for a 12-month term.

Up to 10 in every package; the number is written in the contract. When all lines are busy a new call cannot connect and is not queued.

Peak Season is built for that: 2,000 minutes, minimum 2 months. Tell us when the season starts and we switch you in time.

Yes, in Standard and Peak Season. It takes the request (name, phone, day and time) and passes it to your team instantly. The Google Calendar connection and confirmation SMS are configured at setup.

Yes. An information SMS to the caller in every package; appointment confirmations and reminders in Standard and Peak Season. SMS charges are not part of the package.

Not today; messages go by SMS. WhatsApp can be added as an optional, separately priced module that requires Meta approval.

Yes, in Standard and Peak Season: it calls back people who asked, at the times you set; the time counts against package minutes. Our outbound setup was used live: Between 12 and 24 March 2026, 576 outbound calls were made to 423 businesses on behalf of an alarm company in Türkiye; 251 resulted in a conversation. Marketing calls are made only to contacts you may lawfully call.

The number allocated to you; when someone calls it back, the assistant answers. Your mobile number is not shown.

Live audio is processed by US-based sub-processors; transcripts and summaries are stored in our EU (Frankfurt) database. If recording is on, the file is stored by default in the call platform's US storage; recording can be switched off. Retention is set in the contract. Details: data protection.

Your business is the data controller and Apeka Group Limited (Ringwise) the processor. We sign a data processing agreement that covers sub-processors, retention and transfer safeguards.

The users you authorise, through the login-protected panel. Each business's data is separated by row-level access rules; the Ringwise team accesses it only to run the service and provide support.

Monthly, excl. VAT: Starter ≈ £134 · Standard ≈ £269 · Peak Season ≈ £674. Setup ≈ £224; ≈ £112 with a 12-month term. Full terms on the pricing page.

Extra minutes are added to your invoice at ≈ £0.30/min at month end; usage is live in your panel.

No. Without a term, 20% is added to Starter and Standard. Peak Season is a minimum of 2 months.

Invoiced by Apeka Group Limited (United Kingdom), VAT where applicable. Prices are set in TL and fixed for 3 months, then reviewed quarterly if USD/TL moves by more than 5%; the invoice currency is agreed in the contract.