Answers questions
Opening hours, address, prices and frequent questions, using the information you give, without making things up.
Product
Let an English-speaking AI receptionist
answer your calls
Sophie answers your calls 24/7, responds with your business information and passes requests to your team. We set everything up for you.
What it does
Six Jobs,
One Assistant
Every setup is configured for your business and tested together with you before going live.
Takes appointment requests
Name, day and time; passed to your team instantly. Calendar connected at setup.
Hands off to your team
For anything it should not answer, it takes a note and alerts your team right away.
Sends SMS
Address and information SMS to the caller; appointment confirmations and reminders.
Calls back
Calls back people who asked, at the times you set.
Every call in your panel
Summary, transcript and, if enabled, the recording in your own web panel; in every package.
Voice
Hear Sophie
Sophie
Hi there, I'm Sophie, your AI assistant. How about sitting back and letting me handle the work for you?
In new setups the greeting is written for your business and tells the caller they are speaking to an AI assistant.
Example call
How a Call
Goes
SophieOakwood Dental, good morning. I'm Sophie, the practice's AI receptionist. How can I help?
CallerHi, I'd like a check-up this week if possible.
SophieOf course. We have Thursday afternoon and Friday morning available. Which suits you?
CallerFriday morning, around 10.
SophieThanks. Could I take your name and a phone number? I'll pass the request to the team for Friday at 10 and text you the address.
Fictional example, not a real recording. Your own script is written with you at setup.
Comparison
Keypad Menu, Receptionist,
AI
| Criteria | Keypad menu (IVR) | Receptionist | Ringwise |
|---|---|---|---|
| Hours | 24/7, fixed menu only | Office hours | 24/7 |
| Calls at once | Depends on the PBX | 1 per person | Up to 10 |
| Answers | Recorded prompts | From experience | From your information, in conversation |
| Setup | Menu design and recording | Hiring and training | Done by Ringwise; around 4–6 weeks |
The most practical setup combines both: your team answers first; the assistant takes unanswered and out-of-hours calls.
Pricing
Setup +
Monthly Package
Packages start at ≈ £134 a month (excl. VAT). Full terms on the pricing page.
| Package | Monthly | Included minutes | Extra minutes | Calls at once |
|---|---|---|---|---|
| Starter | ≈ £134 | 300 min | ≈ £0.30/min | up to 10 |
| Standard | ≈ £269 | 750 min | ≈ £0.30/min | up to 10 |
| Peak Season | ≈ £674 | 2,000 min | ≈ £0.30/min | up to 10 |
Questions
Frequently
Asked
Does an AI receptionist replace our receptionist?
In most businesses it complements them. In the setup we recommend your team answers first; Sophie takes the calls that go unanswered, hit a busy line or come in out of hours.
Does it speak specifically for our business?
Yes. The greeting, conversation flow and knowledge file are written for your business; the assistant answers only with the information you provide.
What if a caller asks something it does not know?
It does not guess. It takes the caller's name, number and question, says your team will get back to them and passes the request on immediately.
What is it not suitable for?
Taking payments, verifying identity, or giving medical or legal advice. For those it handles the first contact; the real conversation is with your team.
How Would Sophie
Work for You?
In a short call we go through your business and call volume, then propose the right package and setup plan.
or email hello@ringwise-app.com